Kapvita Commitment To Privacy


Kapvita is committed to protecting the privacy of individuals and ensuring that personal data is processed in accordance with applicable Indian laws, including the Information Technology Act, 2000, relevant rules thereunder, and the Digital Personal Data Protection Act, 2023 (DPDP Act).


Scope of This Privacy Policy


This Privacy Policy applies to all users accessing or using Kapvita’s website, mobile platforms, and related digital services. It governs the collection, use, storage, and disclosure of personal data.

Your Consent and Legal Basis for Processing


By accessing or using our website, you provide free, specific, informed, and unambiguous consent to the collection and processing of your personal data.
Processing is carried out based on:

  • Your consent 
  • Performance of contractual obligations 
  • Compliance with legal obligations 
  • Legitimate business interests, where applicable 



Changes to This Privacy Policy


Kapvita reserves the right to amend this Privacy Policy at any time. Continued use of the website after such changes constitutes your acceptance of the revised policy.


Privacy Notices


Where required, Kapvita may provide just-in-time privacy notices to inform users about specific data collection or processing activities.


Agreements for Password-Protected Areas


Users accessing secure or password-protected areas are responsible for maintaining confidentiality of login credentials. Kapvita shall not be liable for unauthorized access due to user negligence.


What Personal Information Do We Collect?


Kapvita may collect and process the following categories of personal data:

  • Identity information (name, contact details) 
  • Transactional data (billing/shipping address, purchase details) 
  • Payment-related information (processed via secure third-party gateways) 
  • Technical data (IP address, browser type, device information) 
  • Any other information voluntarily provided 


How Does Kapvita Use Your Personal Information?


Personal data is processed for lawful purposes including:

  • Order processing and fulfillment 
  • Customer support and communication 
  • Business analytics and service improvement 
  • Compliance with legal and regulatory obligations 
  • Prevention of fraud and misuse 


Disclosure of Personal Information


Kapvita may disclose personal data to:

  • Authorized service providers (logistics, payment processors) 
  • Affiliates or group entities (if applicable) 
  • Government authorities or regulatory bodies, where required by law 


Such disclosures are made under appropriate confidentiality and data protection obligations.


Your Choices



You may choose to limit or withdraw consent for data processing. However, this may affect your ability to use certain services.


Access, Update, or Correction of Information



Users may request access, correction, or updating of their personal data by contacting Kapvita. Requests will be processed in accordance with applicable laws.


Your Rights



Under applicable laws, you may have the right to:

  • Access information about your personal data 
  • Request correction or erasure 
  • Withdraw consent 
  • Grievance redressal 


Kapvita will facilitate the exercise of such rights in compliance with legal requirements.


Data Retention



Kapvita retains personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required under applicable law, including record-keeping obligations.


Security



Kapvita implements reasonable security practices and procedures as required under Indian law to protect personal data against unauthorized access, damage, use, modification, disclosure, or impairment.


Links to Kapvita Digital Platforms



This Privacy Policy applies to all official Kapvita websites and digital applications unless otherwise specified.



Links to Third-Party Websites



Kapvita is not responsible for the privacy practices or content of third-party websites linked from its platform.


Children’s Privacy



Kapvita does not knowingly collect personal data from individuals below the age of 18 years. If such data is identified, it will be deleted in accordance with applicable laws.


International Transfers



If personal data is transferred outside India, such transfers will be carried out in compliance with applicable legal requirements and safeguards under Indian data protection laws.


Grievance Redressal



In accordance with applicable law, users may contact Kapvita for any privacy-related concerns or complaints. Kapvita will address such grievances within a reasonable timeframe.