At Kapvita, we strive to deliver high-quality products. However, if you face any issues, our return policy is as follows:
1. Eligibility for Returns
Returns are accepted only in the following cases:
- Product received is damaged
- Product is defective
- Wrong product delivered
2. Return Request
Customers must raise a return request within 15 days from the date of delivery with proper proof (images/videos).
3. Return Process
Once the request is approved, our team will guide you through the return process. The product must be unused and in its original packaging.
4. Refund Policy
- Refunds will be processed after product verification
- Amount will be credited to the original payment method within 5–7 working days
- In some cases, replacement may be provided instead of a refund
5. Non-Returnable Products
Products that are used, damaged by the customer, or not in original condition will not be eligible for return.
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to an error from Kapvita.
